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ArticlesFurther reading
Links to other people's work that fit one of our three domains. Each opens the original on its own site - nothing here is reproduced.
Showing 4 of 13 further reading
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Improving the Data Access Request Service (opens the original)
How NHS England's content design team applied user-centred design to the service clinicians, researchers and commissioners use to request access to health data.
UX Patterns for Health Free to share
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Meeting user needs in the face of winter (opens the original)
How the NHS App team used user stories and usability testing against the NHS digital service manual to improve GP appointment booking during a high-pressure winter period.
UX Patterns for Health Process & Research Free to share
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Session Timeouts: The Overlooked Accessibility Barrier In Authentication Design — Smashing Magazine (opens the original)
A practical look at how poorly handled session timeouts become an accessibility barrier, with patterns for warning users and preserving in-progress work before a session expires.
Accessibility & Regulation UX Patterns for Health Licence not confirmed
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Why creating an online service is more than just digitising a form (opens the original)
NHS case notes from redesigning GP registration: turning a paper process into a service means rethinking the steps around it, not just moving a form onto a screen.
UX Patterns for Health Free to share