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ArticlesFurther reading
Links to other people's work that fit one of our three domains. Each opens the original on its own site - nothing here is reproduced.
Showing 4 of 13 further reading
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Building a testing service that works for everyone (opens the original)
How the NHS Test and Trace team used data and research to make a lateral-flow testing service usable across the whole UK population, not just the average user.
Design for Vulnerable Users Process & Research Free to share
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Health care goes digital. Patients are being left behind. (opens the original)
An online survey of 144 clinicians and informatics leaders at US health systems (January to May 2024, a convenience sample) found 44 percent said their organisation screens patients for digital readiness; organisations serving uninsured patients had about a third of the odds of screening. Treats digital readiness as a health-related social need and calls for policy change and staff training.
Design for Vulnerable Users Process & Research Licence not confirmed
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Meeting user needs in the face of winter (opens the original)
How the NHS App team used user stories and usability testing against the NHS digital service manual to improve GP appointment booking during a high-pressure winter period.
UX Patterns for Health Process & Research Free to share
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The Benefits Of Cognitive Inclusion In UX Research (opens the original)
Findings from a UX research study that included participants with cognitive disabilities, showing what their feedback adds that typical research recruiting misses.
Design for Vulnerable Users Process & Research Licence not confirmed