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ArticlesFurther reading
Links to other people's work that fit one of our three domains. Each opens the original on its own site - nothing here is reproduced.
Showing 6 of 13 further reading
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Building a testing service that works for everyone (opens the original)
How the NHS Test and Trace team used data and research to make a lateral-flow testing service usable across the whole UK population, not just the average user.
Design for Vulnerable Users Process & Research Free to share
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Health care goes digital. Patients are being left behind. (opens the original)
An online survey of 144 clinicians and informatics leaders at US health systems (January to May 2024, a convenience sample) found 44 percent said their organisation screens patients for digital readiness; organisations serving uninsured patients had about a third of the odds of screening. Treats digital readiness as a health-related social need and calls for policy change and staff training.
Design for Vulnerable Users Process & Research Licence not confirmed
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I Don't Want My Mental Health App To Give Me Mental (Health) Barriers: Unpacking The Need For Digital Mental Health Tracking Services With And For The Blind Community (opens the original)
Blind users of mental health tracking apps were often technically capable but functionally blocked by inaccessible design, and locked out of paywalled accessibility evaluation before they had even paid for the app. A conference-accepted preprint, not yet formally peer-reviewed.
Design for Vulnerable Users Accessibility & Regulation Licence not confirmed
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The Accessibility Problem With Authentication Methods Like CAPTCHA — Smashing Magazine (opens the original)
Looks at how common bot-check patterns, from image classification to click-based tests, create barriers for people with disabilities, and argues there is no single drop-in fix.
Design for Vulnerable Users Accessibility & Regulation Licence not confirmed
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The Benefits Of Cognitive Inclusion In UX Research (opens the original)
Findings from a UX research study that included participants with cognitive disabilities, showing what their feedback adds that typical research recruiting misses.
Design for Vulnerable Users Process & Research Licence not confirmed
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What is inclusive design and why is it important? (opens the original)
NHS England's design team draws the line between inclusive design and accessibility: two terms often used interchangeably that describe different things.
Design for Vulnerable Users Accessibility & Regulation Free to share