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Further reading

Links to other people's work that fit one of our three domains. Each opens the original on its own site - nothing here is reproduced.

All topics Design for Vulnerable Users (1) Accessibility & Regulation (0) UX Patterns for Health (3) Process & Research (2) Search Clear filters

Showing 4 of 13 further reading

• Building a testing service that works for everyone ↗ (opens the original)

  Kate Every · NHS — Design Matters · digital.nhs.uk — How the NHS Test and Trace team used data and research to make a lateral-flow testing service usable across the whole UK population, not just the average user.

  Design for Vulnerable Users Process & Research Free to share

• Improving the Data Access Request Service ↗ (opens the original)

  Jessamine Marie · NHS — Design Matters · digital.nhs.uk — How NHS England's content design team applied user-centred design to the service clinicians, researchers and commissioners use to request access to health data.

  UX Patterns for Health Free to share

• Meeting user needs in the face of winter ↗ (opens the original)

  Brie Whyatt · NHS — Design Matters · digital.nhs.uk — How the NHS App team used user stories and usability testing against the NHS digital service manual to improve GP appointment booking during a high-pressure winter period.

  UX Patterns for Health Process & Research Free to share

• Why creating an online service is more than just digitising a form ↗ (opens the original)

  Kerrie Hughes · NHS — Design Matters · digital.nhs.uk — NHS case notes from redesigning GP registration: turning a paper process into a service means rethinking the steps around it, not just moving a form onto a screen.

  UX Patterns for Health Free to share